We have seen a marked shift since the start of the Covid-19 pandemic toward employers seeking more overall productivity, as well as efficiency with, and understanding of, the use of time and resources in relation to employee benefits. This shift includes greater scrutiny and understanding of digitally accessible data, emphasizing a number of factors that impact the overall goals of improving employee health, efficiency in utilizing available services, and keeping the group health plan financially sound.
In response to this shift, we have focused on how to add the greatest value for clients. Below is a listing of the factors/data we monitor in our clinics:
- Productivity – calculated as the number of spots available vs number of spots used
- Employer utilization – number of eligible employees vs how many of them actually used the clinic
- Total services provided – a key indicator for identifying overall trends and facility utilization
- Top five diagnosis – the conditions with the most impact to the group and a key component in identifying lifestyle change/support opportunities
- Location with most services provided – this provides us with a critical indicator of both utilization and need for specific testing, pharmaceuticals, and how successful a group has been with getting employees/members to utilize their clinic
- Total prescriptions through the clinic – a key component of plan savings, as well as a guideline for determining the optimum formulary for a group/clinic
- Total amount paid for prescriptions – this data allows us to monitor spend and overall costs/savings to the group plan, as well as to spot outliers or opportunities for savings based on available alternatives